Instagram/Messenger AI support - stop hallucinations, fix order flow

Executive Summary

Merchants handing Meta webhooks to LLMs see wrong prices, phantom products, and broken order confirmations. Build a grounded conversational commerce layer that syncs catalog/inventory and enforces structured order funnels. Social commerce and messaging-first orders are growing while Meta provides webhook APIs that let platforms intercept Insta/Messenger conversations. The source already uses Meta webhooks and LLMs and reports immediate pain from hallucinations and broken order flows. At the same time, retrieval-augmented generation and orchestration tooling make it practical to combine real-time inventory checks, catalog sync, and schema validation inside bots, so merchants can finally replace error-prone human workflows. Ground the LLM with deterministic connectors to merchants store data and Meta webhooks, enforcing canonical product, price, and inventory truth. The source describes handling Meta webhooks and passing conversations to an LLM and reports hallucinations and order flow confusion. A product that layers live catalog sync, query-time retrieval, schema-validated order funnels, and human-in-the-loop escalation converts conversational volume into deterministic orders and builds a usage-based data moat of resolved intents and resolution signals across merchants.