Help injured workers navigate recovery, claims & resources

Executive Summary

Injured workers and people with disabilities routinely face fragmented, confusing recovery journeys—paperwork, claims processing, medical guidance and return-to-work coordination are spread across employers, payers, providers and legal channels, which delays recovery and drives up claim costs. Individuals endure stress, lost income and inconsistent rehabilitation because there’s no single trusted guide through the process. Build a mobile-first navigation platform that combines AI-driven document summarization, personalized step-by-step recovery plans, telehealth and remote advocacy, plus seamless integrations with employer and payer systems and human case-manager escalation when required. The product should surface clear next actions for users, measurable outcomes (days to return-to-work, claims spend) for buyers, and a payer/employer dashboard to prove ROI. This is a timely market: roughly 8 million potential users at a $600 ACV imply a $4.8B opportunity, and employers/payers are actively procuring return-to-work and navigation services to reduce disability duration. Normalization of telehealth and digital rehab lowers user resistance and accelerates adoption. You can stand out by automating the most painful administrative workflows with AI to reduce support costs, pairing that automation with hard outcome metrics for payers/employers, and building deep claims and provider integrations to minimize deployment friction. Expect hurdles around regulatory/privacy complexity, liability and the need to demonstrate clinical and economic outcomes—so start with tightly scoped pilots with a few large buyers to prove value.