Auto-send WhatsApp follow-ups immediately after every customer phone call

Auto-send WhatsApp follow-ups immediately after every customer phone call targets a $6.0B = 50M SMBs × $120 ACV total addressable market with medium saturation and a year-over-year growth rate of 12% YoY — based on growth in business messaging and conversational commerce trends from industry reports (Gartner, Meta statements, CPaaS market analysis).

Key trends driving demand: Mobile-first commerce growth — customers increasingly expect immediate confirmations and follow-ups on messaging apps, creating demand for post-call automation.; Conversational commerce adoption — businesses are using chat apps as the primary channel for receipts, booking confirmations, and support, which enables automated post-call workflows.; Cloud telephony and webhook availability — modern PBX and VoIP providers expose call events that make reliable automation feasible without on-prem hardware.; AI-driven personalization — inexpensive generative models can tailor follow-up messages to improve engagement and conversion rates..