Automate post‑purchase and review workflows with event‑triggered flows

Automate post‑purchase and review workflows with event‑triggered flows targets a $12.0B = 1,000,000 SMBs/agencies x $12K ACV (annual spend on CRM/automation, integrations, reputation tools) total addressable market with medium saturation and a year-over-year growth rate of 14% — marketing-automation and reputation-management segments growing as SMBs digitize.

Key trends driving demand: Event-driven automation -- systems are moving from scheduled/batch workflows to real-time event triggers, enabling more timely follow-ups and conversions.; Reputation-economy -- online reviews are a primary growth lever for local businesses, increasing demand for tooling that nudges reviewers and measures outcomes.; Platform convergence -- CRMs, billing, and reputation tools are integrating APIs, making cross-system automation feasible with lower friction.; AI personalization -- small, deployable models can tailor follow-ups and review asks at scale, improving engagement rates..