Automated 911 call transcription and analytics to improve dispatcher oversight

Automated 911 call transcription and analytics to improve dispatcher oversight targets a $1.6B = 20,000 public-safety agencies × $80K ACV (full-suite transcription, integrations, and analytics sold as annual contracts globally) total addressable market with medium saturation and a year-over-year growth rate of ~10% YoY (source: MarketsandMarkets and Frost & Sullivan estimates for public safety software & analytics growth).

Key trends driving demand: Real-time AI transcription accuracy has improved to practical levels, enabling live QA and analytics rather than post-hoc manual review — this enables new product value propositions.; Public-sector digital modernization and federal/state grants are increasing available funding for emergency communications upgrades — this creates procurement windows for pilots.; Regulatory and oversight expectations are rising for measurable KPIs and accountability in dispatch operations — agencies need tools to produce audit-ready metrics.; Shift toward cloud and hybrid deployments in public safety makes SaaS-first vendors more accessible to mid-sized agencies that previously required on-prem only..