Executive Summary

Contact-center agents and knowledge workers waste significant time manually capturing screen context, transcribing call details, and performing repetitive post-call workflows, increasing handle times and error rates across roughly 2.0M seats in customer service and knowledge roles. This friction drives higher labor costs and limits scale for teams under wage and hiring pressure. You could build a low-latency, multimodal assistant that listens to live voice and screen activity to extract entities and trigger automated workflows—auto-filling CRM fields, creating tickets, scheduling follow-ups, and executing macros via no-code connectors. The product would prioritize real-time accuracy and enterprise-grade privacy controls so automations occur during interactions rather than only as post-call analytics. The market is attractive now: a $12.0B addressable market (2.0M seats × $6K ACV), a market score of 90/100 and revenue potential of 82/100 show strong demand, and buyers are prioritizing productivity tools that demonstrably reduce handle time. Advances in low-latency speech and multimodal models plus proliferating connector ecosystems materially lower integration and technical barriers. You can differentiate by delivering true live context-driven automation with prebuilt connectors and measurable ROI (often double-digit handle-time reductions), but be upfront that success requires solving hard problems around latency and accuracy, meeting enterprise compliance standards, and out-executing medium-level competition on reliability and trust.

Market Opportunity

Convert live screen & voice context into automated business workflows targets a $12.0B = 2.0M contact-center and knowledge-worker seats × $6K ACV total addressable market with medium saturation and a year-over-year growth rate of 15% YoY (market for AI in contact centers and knowledge worker automation; multiple analyst reports 2023-2024).

Key trends driving demand: Real-time AI — advances in low-latency speech and multimodal models now enable live assistance instead of only post-call analytics, creating opportunity for immediate automation.; Shift to productivity automation — companies are prioritizing tools that reduce handle time and automate repetitive tasks to offset labor shortages and wage pressure.; Proliferation of connectors — no-code connector ecosystems make integration to CRMs, helpdesks, and calendars faster, lowering integration costs for voice-driven automations.; Hybrid work and remote desktops — consistent web and desktop app usage patterns make it feasible to capture screen context securely and reliably for automation..

Key competitors include Cresta, Observe.AI, Gong.

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Convert live screen & voice context into automated business workflows

Executive Summary

Market Validation

Market Opportunity

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