Decision velocity for ops: AI-guided runbooks to auto-or-manual tradeoffs

Decision velocity for ops: AI-guided runbooks to auto-or-manual tradeoffs targets a $48.0B = 5,000,000 mid+large orgs x $9,600 ACV total addressable market with low saturation and a year-over-year growth rate of 18% CAGR for enterprise automation & decision-support tools.

Key trends driving demand: AI-native decisioning -- LLMs can summarize policies, precedents and tradeoffs, enabling automated recommendations.; Observability & telemetry proliferation -- more event data enables outcome-based evaluation of automations vs manual processes.; Governance/regulatory focus -- compliance teams demand auditable decision trails before automating critical processes.; Shift to outcome-based SLAs -- organizations prioritize reliability & measurable ROI, making decision-scoring valuable..