Executive Summary

Small repair and service shops — roughly 5 million globally — still run on paper tickets, ad-hoc spreadsheets, or generic POS systems, leaving technicians and shop owners to reconcile parts lists, photos, and repair notes by hand. That operational friction slows intake, increases order errors and back-and-forth with customers, and creates a clear software opportunity given a ~$300 annual spend per shop (a $1.5B addressable market). You could build a mobile-first ticket and parts app that prioritizes rapid photo-first intake, OCR and auto-tagging, basic ML-driven part suggestions, live parts pricing/availability lookups, simple quote/invoice generation, and offline sync to accommodate fieldwork. Integrating with a few major supplier catalogs and offering an optional parts marketplace lets shops go from diagnosis to order in one flow while keeping the core product lightweight for technicians. The timing is favorable: technicians already use smartphones for photos and notes, suppliers are increasingly digitizing catalogs and APIs, and image/ML tooling now provides tangible automation gains — all while competition in the <$500 ACV SMB repair niche is relatively low. To stand out you must be ruthlessly simple for the technician (aim for sub-60-second ticket creation), focus ML on the most common repair scenarios, and secure a small set of supplier integrations that deliver reliable availability. Real challenges are supplier fragmentation, marketplace liquidity and low-cost customer acquisition; these require disciplined product scope, early partner deals, and channel-focused go-to-market execution rather than betting on broad feature sets.

Market Opportunity

Fix disorganized small repair shops with a simple ticket + parts app targets a $1.5B = 5M small repair/service shops globally x $300 ACV total addressable market with low saturation and a year-over-year growth rate of 10% CAGR (market digitization + software adoption among SMBs).

Key trends driving demand: mobile-first SMB tools -- technicians use phones for photos/notes, so mobile UX is critical; image/ML automation -- auto-tagging and OCR speed intake and parts matching; parts marketplace integration -- live parts pricing/availability enables faster quotes; subscription SaaS for local services -- willingness to pay for simplicity and time savings.

Key competitors include RepairShopr, Shopmonkey, RepairDesk, Workarounds: Google Sheets / Trello / Square / QuickBooks.

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Fix disorganized small repair shops with a simple ticket + parts app

Executive Summary

Market Validation

Market Opportunity

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