Executive Summary

Small electrical contractors and other field-service SMBs routinely lose revenue because inbound leads go unanswered or are followed up too slowly, and many lack staff to manage after-hours or high-volume texting and scheduling. The result is wasted paid-ad spend and missed booked jobs—pain that's particularly acute for solo owners and teams of fewer than 10 people. Build a bolt-on SaaS that integrates with popular CRM and scheduling platforms to run LLM-powered SMS and voice follow-up, qualify leads, schedule appointments via two-way booking links, and escalate to humans when needed. Offer a simple UI, prebuilt templates, reporting that ties booked jobs to lead spend, and pricing aimed at capturing part of the $1,000 ACV per business (or per-lead pricing) to make ROI clear. The opportunity is concrete: a $6.0B addressable market (500,000 electrical and small field-service businesses × $1,000 ACV), strong market score (88/100) and high revenue potential (86/100) driven by faster SMB adoption of scheduling/CRM SaaS. Rising lead acquisition costs and improvements in conversational AI make automated follow-up both more valuable and more affordable today. You can differentiate by vertical focus (electricians), deep integrations with top schedulers and directories, and by shipping reliable A/B-tested conversion lift reports that justify a premium price. But expect medium competition, technical and legal work to manage phone/SMS deliverability and compliance, and the need to prove consistent conversion uplift before SMBs will pay at scale.

Market Opportunity

Reduce missed electrical leads with automated follow-up and scheduling targets a $6.0B = 500,000 electrical and small field-service businesses × $1,000 ACV (annual subscription and services) total addressable market with medium saturation and a year-over-year growth rate of 12-16% CAGR — field service management and SMB automation markets growing with digital transformation (source: Mordor Intelligence, 2024 FSMS market report).

Key trends driving demand: Trend — SMB field-service businesses are adopting SaaS scheduling and CRM tools faster, creating channel opportunities for bolt-on automation.; Trend — Advances in LLMs and conversational AI make high-quality SMS/voice automation affordable and effective at driving conversions.; Trend — Rising lead acquisition cost (paid ads and directories) increases the ROI of improved follow-up, so vendors that prove conversion lifts can charge a premium.; Trend — Integration-first buyers expect prebuilt connectors to popular field-service CRMs, making partner integrations a go-to-market accelerant..

Key competitors include ServiceTitan, Housecall Pro, Follow Up Boss.

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Reduce missed electrical leads with automated follow-up and scheduling

Executive Summary

Market Validation

Market Opportunity

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