Replace proprietary chatbot stacks with a source-available AI chat platform

Replace proprietary chatbot stacks with a source-available AI chat platform targets a $20.0B = 250k mid-market & enterprise customers x $80K ACV (customer engagement + AI assistant software) total addressable market with medium saturation and a year-over-year growth rate of 22% CAGR (conversational AI & customer engagement market expansion).

Key trends driving demand: LLM commoditization -- lower model costs and plentiful APIs make building chat assistants affordable for many companies.; Privacy & compliance focus -- enterprises prefer self-hosting or auditable source-available software to avoid PII exposure to 3rd-party SaaS.; Composable infra -- vector DBs, embeddings, and microservices enable modular chat stacks rather than monolithic platforms.; Developer-first buying -- more engineering-led purchases for conversational features accelerate adoption of toolkit solutions..