Executive Summary

Independent retailers and their staff spend excessive time and lose sales resolving price disputes at checkout because purchase histories live on paper receipts, in different POS silos, or in customer emails; this causes friction, avoidable refunds, and damaged trust for millions of SMB stores. The pain is operational and financial — longer checkout times and manual lookups translate into higher labor costs and customer churn. Build a one-click purchase-history lookup: a lightweight mobile app/SDK and POS-app that queries receipt clouds and POS APIs to surface verified past transactions, enable instant verification and price-adjust/refund workflows, and keep an audit trail; design it to be mobile-first, offline-capable, and easy to install via POS app stores. Focus on privacy-aware tokenized access and a minimal UI so staff can resolve disputes in seconds rather than minutes. This is a timely market: roughly 40M retail SMBs imply a $20B addressable market at a $500 ACV, and the space scores highly (market score 90/100, revenue potential 80/100) because more independent retailers are digitizing receipts and POS vendors are becoming API-first. That combination creates distribution channels (POS app stores, partner integrations) and defensible adoption moments. You can stand out through certified integrations with major POS platforms, offline-capable mobile UX, and clear ROI metrics (reduced dispute time and refunds), but be realistic — the work of integrating many POS variants, navigating data permissions/legal issues, and demonstrating quick value to risk-averse SMB owners are non-trivial challenges.

Market Opportunity

Resolve customer price-disputes by one-click purchase-history lookup targets a $20.0B = 40M retail SMBs × $500 ACV total addressable market with medium saturation and a year-over-year growth rate of 10% YoY (industry reports on POS and retail digitization, 2022-2025 projections).

Key trends driving demand: Offline-to-online digitization — more independent retailers are adopting digital receipts and cloud billing which creates demand for verification and historical lookup features.; API-first POS platforms — dominant POS vendors now offer APIs and app stores, making it feasible to deliver bolt-on verification experiences without replacing core systems.; Mobile-first, edge-capable apps — shop staff expect quick, mobile-native workflows for dispute resolution which favors lightweight SDKs and mobile apps that work in low-connectivity environments..

Key competitors include Square (Block) POS, Shopify POS, Zoho Books / Zoho POS (Zoho).

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Resolve customer price-disputes by one-click purchase-history lookup

Executive Summary

Market Validation

Market Opportunity

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