Executive Summary

Independent repair shops worldwide are still trapped in slow, phone-driven booking cycles that frustrate customers and leave bays underutilized; this problem is acute for an estimated 3 million independent shops that lack affordable, mobile-first scheduling tools. Customers increasingly expect instant online booking and confirmations, and shops lose revenue and customer loyalty when they can't offer a fast, transparent appointment experience. You could build a one-click, mobile-first appointment booking platform that plugs into existing shop management systems, offers AI-driven bay and technician allocation and ETA accuracy, and embeds payments and point-of-sale financing at the time of booking. The product should be turnkey for small shops—minimal setup, offline-friendly, SMS and push confirmations, and a lightweight web/mobile widget that converts walk-ins and callers into scheduled, prepaid appointments. The timing is favorable: a global SaaS TAM of roughly $3.0B (3M shops × $1K ACV), a market score of 95/100 and revenue potential rated 88/100 reflect strong demand driven by digital-booking expectations, AI scheduling improvements, and embedded payments. To stand out you must focus on a true one-click UX, prebuilt integrations with the most common shop-management platforms, measurable throughput and no-show reductions, and a low-cost onboarding model—while acknowledging real challenges around fragmentation, variable tech adoption among small shops, and medium competition that will require disciplined go-to-market and support execution.

Market Opportunity

Slow garage bookings solved with one-click, mobile-first appointment booking targets a $3.0B = 3M independent repair shops x $1K ACV (global SaaS potential) total addressable market with medium saturation and a year-over-year growth rate of ~12% annual growth in garage-management SaaS adoption.

Key trends driving demand: digital-booking-expectations -- customers expect instant online booking and confirmations; ai-scheduling-and-optimization -- AI enables dynamic bay/technician allocation and ETA accuracy; embedded-payments-and-financing -- customers favor integrated payments and repair financing at booking; parts-supply-integration -- API access to parts availability accelerates realistic appointment promises.

Key competitors include Shopmonkey, Tekmetric, CDK Global, Mitchell 1, Workarounds (spreadsheets, google-calendar, phone).

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Slow garage bookings solved with one-click, mobile-first appointment booking

Executive Summary

Market Validation

Market Opportunity

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