Market Opportunity
Slow self‑serve support — AI chat that answers from your website & docs targets a $30.0B = 5M online businesses x $6K ACV (global customer support & knowledge management market for SMBs+enterprises) total addressable market with medium saturation and a year-over-year growth rate of 18% (driven by AI adoption and automation of support workflows).
Key trends driving demand: RAG & embeddings adoption -- Makes doc-grounded Q&A accurate and scalable for many use cases.; Cost pressure on support teams -- Drives investment in self‑serve tools that reduce human load.; Composability of AI infra -- Vector DBs + managed LLM APIs let startups ship quickly without heavy infra..
Key competitors include Intercom, Drift, Ada, Rasa, Zendesk Knowledge + Search (workaround).