Executive Summary

Independent retailers and mid‑size chains of jewellery—roughly 2.0M outlets globally—routinely face fragmented inventory, billing and customer records that cause stock imbalances, lost repeat sales and time‑consuming manual appraisals. Existing solutions are often siloed between POS, e‑commerce and marketplaces, creating reconciliation headaches and weak traceability that raise dispute rates and regulatory risk around hallmarking and responsible sourcing. You could build a unified SaaS platform (target ACV ~$3,000) that combines inventory, billing and CRM with omnichannel sync, embedded AI image recognition for gemstones and hallmarks, and auditable supply‑chain records for provenance reporting. Deliver an offline‑first mobile capture workflow with low‑cost imaging attachments, cloud reconciliation, marketplace integrations and APIs, plus simple migration tools for legacy POS data. Focus initial GTM on mid‑size chains and high‑volume independents where ROI from improved inventory accuracy and reduced appraisal time is visible within 6–12 months. This market is timely: a $6.0B addressable market (2.0M stores × $3K ACV), high Market Score (92/100) and strong Revenue Potential (86/100) align with trends in AI image recognition, omnichannel retail and tightening traceability requirements. To stand out against medium competition you must deliver demonstrable model accuracy on curated datasets, simplify deployment for non‑technical staff, and invest in hardware standardization and compliance partnerships—real challenges that require upfront capital but create durable switching costs and defensibility if executed well.

Market Opportunity

Unified inventory, billing & customer management for jewellery stores targets a $6.0B = 2.0M jewellery retail businesses x $3K ACV total addressable market with medium saturation and a year-over-year growth rate of 10% (retail software adoption + niche verticalization).

Key trends driving demand: AI image recognition -- enables automated gemstone/hallmark identification, reducing manual appraisal time and dispute rates.; Omnichannel retail -- jewellery stores need inventory and customer continuity across in-store, e‑commerce and marketplaces.; Regulatory traceability -- increased focus on responsible sourcing and hallmarking drives demand for auditable supply-chain records.; Subscription vertical SaaS -- retailers increasingly prefer specialized SaaS over generic ERPs for faster value and domain features..

Key competitors include Lightspeed, Square (Block) — Square for Retail / Square POS, ERPNext, Tally Solutions (Tally ERP).

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Unified inventory, billing & customer management for jewellery stores

Executive Summary

Market Validation

Market Opportunity

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