Automate email customer support with AI-driven triage & responses

Automate email customer support with AI-driven triage & responses targets a $10.6B = 2.25M support teams × $4.7K ACV total addressable market with high saturation and a year-over-year growth rate of 15% YoY — based on customer service software and automation growth driven by AI adoption (Gartner and industry reports estimate 10-20% growth in automation tooling adoption).

Key trends driving demand: LLMs improve response quality — higher-quality AI drafts make automated and suggested replies viable for email support, lowering time-to-value.; Shift to automation-first support — companies are prioritizing asynchronous channels and automation to lower headcount and improve SLAs.; Focus on ROI and measurable outcomes — buyers increasingly expect to see time-saved and SLA improvements tied to automation purchases.; Verticalization of SaaS — prebuilt vertical workflows (e.g., e-commerce returns, billing disputes) win faster adoption than generic tooling..