Automate WhatsApp Business chats with AI assistants for SME support

Automate WhatsApp Business chats with AI assistants for SME support targets a $4.5B = 1.5M businesses × $3K ACV (global addressable SMBs using WhatsApp-like messaging channels) total addressable market with medium saturation and a year-over-year growth rate of 25% YoY — conversational AI and messaging commerce growth (industry analyst synthesis: Gartner/Statista forecasts for conversational commerce and chatbot adoption).

Key trends driving demand: Messaging-first commerce — Customers increasingly prefer chat channels (WhatsApp) for ordering and support, creating demand for automation.; LLM improvements — Generative models now enable higher-quality multilingual responses and context retention, lowering the engineering burden for conversational assistants.; BSP maturity — Business Solution Providers and managed WhatsApp gateways are simplifying API access and commercial terms for SMBs, reducing integration friction.; AI-cost efficiency — Falling per-request costs and model specialization allow startups to embed AI into flows without prohibitive margins hits..