Cut support costs by automating WhatsApp conversations with AI

Cut support costs by automating WhatsApp conversations with AI targets a $18.0B = 6M businesses globally x $3,000 ACV (annual messaging automation & platform fees) total addressable market with medium saturation and a year-over-year growth rate of 18%+ annual growth for business messaging & conversational automation.

Key trends driving demand: Messaging-first commerce -- consumers increasingly prefer chat channels (WhatsApp) for discovery, support, and purchases, increasing conversion potential for chat-native automation.; LLM-driven NLU -- more accurate intent classification and dynamic response generation reduces reliance on brittle rule-based flows and improves automation coverage.; API commoditization -- stable WhatsApp Business API access and gateway providers lower integration friction for SaaS entrants.; Omnichannel expectation -- customers expect consistent context across chat, SMS, and CRM which favors integrated automation platforms..