Executive Summary

Many frequent flyers and air-disrupted travelers (an addressable base of roughly 80M people) waste hours each year hunting for correct airline phone numbers, navigating IVRs, and missing out on compensation or timely rebooking — a clear, recurring pain for both leisure and business travelers. The problem is amplified by inconsistent airline contact routing, long hold times, and opaque claims processes that frustrate customers and increase indirect costs for employers and travel managers. You could build a consumer- and enterprise-facing web/mobile platform that aggregates up-to-date airline contact points, predicts the best routing based on real-time wait-time and issue type, offers one-click call/connect scheduling and AI-driven transcription/summaries, and provides guided claim filing or a premium concierge service. A layered product (free lookup + $60 ARPU premium with expedited routing and claim assistance) leverages modern voice AI for reliable call handling and consistent documentation for claims. This is a timely market: with travel volumes rebounding and regulatory enforcement like EU261 driving higher awareness, the TAM is roughly $4.8B (80M users × $60 ARPU), and recurring friction means steady demand for support tooling. You can differentiate by combining real-time wait-time and routing optimization, high-quality AI call summarization, and end-to-end claim workflows or partner integrations for payouts, while being clear about challenges: keeping data fresh, airline cooperation or resistance, compliance/liability around claims, and customer trust — all solvable but requiring operational rigor and partnerships.

Market Opportunity

Find and contact airline support fast — phone numbers, routing, claim help targets a $4.8B = 80M frequent disrupted-travelers × $60 ARPU per year for premium support and claim assistance total addressable market with medium saturation and a year-over-year growth rate of 12% YoY (IATA and Phocuswright report travel-tech and passenger services recovering and growing post-pandemic).

Key trends driving demand: Travel recovery and higher passenger volumes — increased incidents and demand for quick resolution creates demand for support tooling.; AI-enabled voice and transcription improvements — these make automated call routing and summarization reliable enough for consumer products.; Regulatory enforcement like EU261 awareness — passengers are more willing to claim compensation, increasing demand for claim assistance.; Shift to omnichannel support — passengers expect seamless transitions between phone, chat and self-serve forms, creating opportunity for unified solutions..

Key competitors include GetHuman, AirHelp, Travel industry APIs & in-house airline support.

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Find and contact airline support fast — phone numbers, routing, claim help

Executive Summary

Market Validation

Market Opportunity

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