Executive Summary

Independent and regional dealerships and the 1.2 million independent workshops worldwide face persistent operational fragmentation: sales, service bays, parts inventory and accounting live in siloed systems that cost time and margin and make after-sales revenue hard to monetize. The result is missed parts sell-through, service bay under- or over-utilization, and opaque financials—problems that are especially acute for operators with dozens rather than hundreds of units, where manual processes still dominate. A practical product would be a cloud-native dealership management platform that unifies sales, service scheduling, parts inventory and accounting into a single ledger, priced toward the $10K ACV segment that defines the $12.0B addressable market. Core capabilities would include small-data AI forecasting for long-tail SKUs to reduce stockouts, shop throughput optimization and job-to-invoice reconciliations, open APIs for OEM and telematics integrations, and migration tooling plus services to move customers off legacy on-prem DMS systems with minimal disruption. This is an attractive moment: dealers are actively shifting focus to service and parts as revenue centers, legacy DMS systems are entering a refresh cycle, and recent advances in small-sample AI make inventory gains realistic. Strengths of the opportunity are a clear pain-to-ROI pathway and a large, addressable base; challenges are meaningful—medium competition from entrenched DMS vendors, complex integrations with OEM systems and accounting rules, and long dealer sales cycles. To stand out, execution must combine best-in-class parts forecasting, pragmatic migration tooling and a pilot-to-scale commercial approach that demonstrates 5–15% uplift in parts/service revenue within 6–12 months.

Market Opportunity

Fragmented dealership ops — unify sales, service, parts & accounting targets a $12.0B = 1.2M dealerships & independent workshops x $10K ACV total addressable market with medium saturation and a year-over-year growth rate of 10% CAGR (global dealer-tech & service management software).

Key trends driving demand: After-sales monetization -- Dealers are shifting focus to service & parts revenue, increasing demand for systems that optimize shop throughput and parts sell-through.; Cloud & SaaS migration -- Legacy on-prem DMS systems are aging, creating an upgrade cycle opportunity for modern cloud-native solutions.; AI forecasting -- Improved small-data forecasting models let vendors reduce parts stockouts and optimize inventory for long-tail SKUs.; API-first OEM integrations -- OEMs are standardizing telematics and warranty APIs, enabling tighter integration between vehicle data and DMS workflows..

Key competitors include CDK Global, Reynolds & Reynolds, Tekion, Shopmonkey, DealerCenter / AutoFluent (adjacent SMB workarounds).

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Fragmented dealership ops — unify sales, service, parts & accounting

Executive Summary

Market Validation

Market Opportunity

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