Lightweight in‑chat support form with AI follow‑up (low‑overhead component)

Lightweight in‑chat support form with AI follow‑up (low‑overhead component) targets a $18.0B = 600,000 mid-market & enterprise SaaS/product companies x $30K ACV for customer support platforms total addressable market with medium saturation and a year-over-year growth rate of 11% (customer support software and conversational AI adoption).

Key trends driving demand: Conversational AI -- real-time LLMs enable rich, automated follow-ups that feel contextual and human-like.; Product-led growth -- more companies embed support inside the product experience, raising demand for in-app support components.; Bundle-size sensitivity -- single-page apps prioritize smaller UI components to improve load times and retention.; Shift to async support -- companies prefer structured ticketing with smart follow-ups over always-on live chat, reducing agent costs..