Make Dropbox the canonical file hub for support workflows

Make Dropbox the canonical file hub for support workflows targets a $4.0B = 500K support teams × $8K ACV (annual software/integration spend per support team) total addressable market with medium saturation and a year-over-year growth rate of 10% YoY — customer service software and CX tooling growth (Gartner/Forrester estimates, 2023-2025).

Key trends driving demand: Shift to conversational channels — more support interactions include attachments (screenshots, logs), creating demand for integrated file workflows.; AI-assisted support — teams are adopting summarization and suggested responses, which increases value of AI-enabled file summaries and embeddings.; Platform consolidation — companies prefer fewer, integrated tools and will favor connectors that reduce context switching inside tickets.; Marketplace distribution — app stores within Zendesk, Intercom and Salesforce make specialized integrations a viable go-to-market path..