Executive Summary

Many small and regional ISPs—roughly 50,000 global operators—still run provisioning, billing and churn management with spreadsheets, ad hoc scripts or legacy on-prem systems, producing high operating costs, revenue leakage and slow dispute resolution that erodes margins. These operators represent a tangible ACV opportunity (average $120K) but face high churn in some markets (20–40% annually), frequent manual reversals and delayed collections that directly hit cash flow. You could build an integrated SaaS OSS/BSS platform that automates provisioning, subscription billing, collections (including mobile money), and support workflows, augmented with AI modules for anomaly detection, automated dispute resolution and churn prediction to reduce manual effort and revenue leakage. Make the product modular so small ISPs can buy a $5–15K annual package and scale into higher tiers and fintech connectors, targeting the $6.0B global addressable market, informed by a market score of 90/100 and revenue potential 84/100. This can stand out by delivering 30–90 day deployments, prebuilt integrations for common CPE and access technologies, and telecom-trained ML models that aim to cut dispute resolution time by ~50% and lower churn by 10–25%. Be honest about barriers: integration complexity across heterogeneous networks, slow procurement and conservative buyers, and medium competition from incumbent OSS/BSS vendors; success will require strong implementation services, clear ROI case studies, and regional partnerships to scale from 200–500 SMB customers toward larger carriers.

Market Opportunity

Manual ISP billing & churn — automate provisioning, billing, and support targets a $6.0B = 50,000 ISPs x $120K ACV (global addressable ISPs including regional operators and carriers) total addressable market with medium saturation and a year-over-year growth rate of 15% — increasing SaaS adoption among ISPs and formalization in emerging markets.

Key trends driving demand: SaaS OSS/BSS adoption -- ISPs moving from spreadsheets to cloud platforms for billing and provisioning, lowering ops costs.; AI-enabled operations -- anomaly detection, automated dispute resolution and churn prediction reduce manual effort and revenue leakage.; Mobile money & fintech integration -- easier billing and collections in cash-dominant markets increases ARPU recovery rates.; Edge hardware standardization -- common router platforms (MikroTik, Ubiquiti) allow repeatable integrations and faster deployment..

Key competitors include Splynx, Sonar (ISP Management), PortaOne / PortaBilling, Workarounds: Stripe/Chargebee + in-house RADIUS scripts / spreadsheets.

Sign in to access

Manual ISP billing & churn — automate provisioning, billing, and support

Executive Summary

Market Validation

Market Opportunity

More in B2B Software

Small-business grant discovery — centralized database + automated alerts

Streamline dealership ops — centralize inventory, leads, docs & payments

Early-traction trap: convert one-off signups into repeat video-contract users

Manual quoting & installs — AI visual quoting + field workflow automation

Outdated workflows: autonomous AI agents orchestrating ops & data (pain → AI OS)

Map processes first — prevent automating broken manual workflows