Reduce churn with AI-summarized surveys, automated triage & closed-loop workflows

Reduce churn with AI-summarized surveys, automated triage & closed-loop workflows targets a $10.0B = 500,000 organizations x $20,000 ACV (enterprise + mid-market global addressing survey & feedback platforms) total addressable market with high saturation and a year-over-year growth rate of 12% (customer experience & feedback tech growth driven by digital transformation).

Key trends driving demand: AI summarization & topic extraction -- automates insight generation from large volumes of text feedback, lowering analyst time and cost; Shift to experience-driven growth -- companies prioritize CX metrics (NPS, CES) and demand tools that close the loop; Embedded and product-led feedback -- product teams instrument in-app surveys and need SDKs/embedded widgets rather than email-only surveys; Consolidation of feedback sources -- businesses want single-pane views (surveys, CS tickets, reviews) driving unified analytics.