Reduce wait-time frustration: AI "while you wait" support assistant

Reduce wait-time frustration: AI "while you wait" support assistant targets a $16.0B = 5M businesses x $3,200 average annual spend on support tooling and add-ons total addressable market with medium saturation and a year-over-year growth rate of 12% (support SaaS & automation adoption growth).

Key trends driving demand: AI-driven support automation -- adoption of LLMs and retrieval-augmented generation to automate answers and summarize tickets reduces load on agents.; Customer experience as differentiation -- companies invest to reduce perceived wait time and increase self-service completion.; Composability of SaaS tools -- APIs, webhooks, and embeddable UI patterns make adding a post-submit assistant simpler for product and support teams.; Shift to conversational channels -- users expect chat-like, stepwise interactions rather than static canned responses..