Stop losing leads: unified multi-channel chat widget that preserves context

Stop losing leads: unified multi-channel chat widget that preserves context targets a $18.0B = 4,000,000 businesses × $4,500 ACV total addressable market with high saturation and a year-over-year growth rate of 12% YoY — growth in conversational AI and customer experience platforms (industry analyst estimates, 2023-2025).

Key trends driving demand: Conversational AI improvements — make summarization, intent detection, and auto-replies reliable enough for production and affordable at SMB price points.; Tool consolidation — companies are cutting tool sprawl and consolidating on platforms that reduce switching costs and monthly spend.; Shift to asynchronous channels — buyers increasingly use SMS and social DMs for pre-sale and support conversations, raising demand for cross-channel context.; Embedded UX expectation — product teams prefer embeddable widgets to keep users in-app, creating demand for lightweight, developer-friendly SDKs..