Turn business data into a self-serve chatbot for customer care and sales

Turn business data into a self-serve chatbot for customer care and sales targets a $36.0B = 200M businesses × $180 ACV (global SMBs spending on conversational/support automation) total addressable market with high saturation and a year-over-year growth rate of 22% CAGR (industry analyst forecasts for conversational AI and automation markets, e.g., MarketsandMarkets / Grand View Research).

Key trends driving demand: LLM quality and retrieval-augmented generation improvements — allow chatbots to answer business-specific queries with higher accuracy and lower custom model training.; SMBs demand immediate automation to cut support costs — this creates an opening for low-cost, self-serve chatbot products.; Omnichannel expectations — customers expect consistent answers across web chat, social, and messaging which raises demand for bots that can be shared and embedded everywhere.; Pay-per-use API pricing and serverless deployments — lower operational overhead makes it cheaper for startups to offer AI-powered chatbots to small customers..