Unify voice automation into one workflow-first platform

Unify voice automation into one workflow-first platform targets a $9.0B = 3M businesses × $3K ACV total addressable market with medium saturation and a year-over-year growth rate of 12% CAGR — industry estimates for contact-center automation and voice AI (MarketsandMarkets, Gartner).

Key trends driving demand: Trend 1 — Companies are shifting from legacy IVR to AI-driven, conversation-based voice automation which lowers per-call costs and increases self-service rates.; Trend 2 — High-quality synthetic voices and improved STT are enabling human-like automated interactions, increasing customer acceptance of voice automation.; Trend 3 — Businesses prefer platform consolidation to reduce vendor sprawl, creating demand for multi-department, reusable workflow tooling.; Trend 4 — Remote customer support and distributed teams increase reliance on cloud-native contact center solutions that integrate with modern SaaS stacks..